Want to know how to register for a new account? Or are you looking to change your billing info? Get the answers to the most frequently asked questions below.
In our core package we offer machine generated eye tracking for images, available for both individual and team usage. This allows you to generate heatmaps for any image you upload. You can find a full overview of our pricing plans, including its features, on our pricing page.
Currently we do not offer one-off analysis for images as a standard service, but we are always open for a chat to see if we can solve your specific need or question. Get in touch with us or directly book a session with one of our specialists.
All deals we currently have available can be found on our pricing page.
As we update the expoze.io platform on a regular basis, we will actively share the changelog containing things like what bugs we squished, which improvements we made and what features we added. You can find all of the changelogs on our news page.
You can cancel your plan through the plans tab on your company page.
You can change your payment method through the plans tab on your company page.
You can update your company settings on your Company settings page.
Yes you can and it's easy! Simply invite the user to your expoze.io environment, head over to the Company settings page and select the desired user as Point of contact using the dropdown menu.
Any company related information can be found and added/updated on your Company settings page.
Good question, take a look yourself!
The custom watermarking feature allows you to add a custom watermark to any image and/or video you process.
If you have an active plan and have lost your username, please get in touch with us through our chatbot/live chat or through the contact form on our contact page. If you don’t have an active plan, simply register for a new account.
You can add new users to your company in the users tab under company settings.
For questions regarding your invoice, please get in touch with us through our chatbot/live chat or through the contact form on our contact page.
Yes you can! This can be done by clicking the download button on the right of your processed image or video. Keep in mind this functionality is only accessible in the Pro plan.
The custom heatmap feature allows you to not just use the predefined heatmaps available in Core and Core+, but also to completely adjust the setting of the heatmap that will be generated. This includes custom colour codes, intensity and transparency. It also includes inverted eye-tracking and our reveal feature.
Our Single Sign on feature allows you to connect your enterprise SSO to the expoze.io platform. As each SSO integration is different we look at these on a case by case basis.
Once you have created a workspace you can start adding images and/or video to your workspace. Once added, open the image or video and hit the generate prediction button on top. This allows you to start processing and analysing.
You can reset your password here.
That’s weird. If the upload shows as successful and the file isn’t showing, try refreshing your browser. If the problem still persists, please use our support form to report a bug and share as many details as possible so we can investigate the issue.
We have various advanced features available as part of our Pro plans, ranging from custom heatmap colours to priority queuing. A full overview of our advanced features can be found here.
Currently we do not offer one-off analysis for videos as a standard service, but we are always open for a chat to see if we can solve your specific need or question. Get in touch with us or directly book a session with one of our specialists.
That's great news! Simply fill in the custom quote request and we will get back to you within 48 hours with a quote matching your needs.
You can create a new workspace using the + button on the home page when logged in.
Very good question. You can find details on how expoze.io works in our white paper which can be downloaded from our resources page.
As these features are custom, the sky is the limit! Examples of custom features are SSO and direct API access. You can find a list of supported custom features here.
Our platform generates a heatmap for each image you upload, allowing you to directly identify what draws attention. In the advanced features plans we also offer inverted eye-tracking as well as custom heatmap settings, allowing you to customize the look and feel of the generated heatmap.
In some scenarios our automated emails might end up in your spam folder. If it did, ensure you flag the email and sender as not spam, so in the future the emails will end up in your inbox. If you are still unable to access the expoze.io platform and you aren’t receiving password reset emails, please get in touch with us through our chatbot/live chat or through the contact form on our contact page.
You can manage your profile settings on your profile page.
No, currently we do not support accounts without an active subscription, but we are always open for a chat to see if we can solve your specific need or question. Get in touch with us or directly book a session with one of our specialists.
We currently offer OAUTH and SAML integrations.
Our platform generates a heatmap for each video you upload, allowing you to directly identify what draws attention. In the advanced features plans we also offer inverted eye-tracking as well as custom heatmap settings, allowing you to customize the look and feel of the generated heatmap. You can check out some examples on our products page.
We can’t squash bugs without you, so thanks for helping out! You can report any bugs you find through the support page in the expoze.io platform.
You can find a full overview of our pricing plans on our pricing page. Detailed descriptions of the differences between the various plans can be found on this page too.
Our priority queuing feature pushes you all the way to the front when analysing images or videos, so you don’t have to wait when things get busy.
You can remove your account by logging in to your account settings and clicking remove account. If you are experiencing issues removing your account, please get in touch with us through our chatbot/live chat or through the contact form on our contact page.
You can simply retry the payment by refreshing the page. If this doesn’t work, please get in touch with us through our chatbot/live chat or through the contact form on our contact page.
You can find your invoices under the invoices tab on your company page.
Files can be easily uploaded to and removed from workspaces by clicking dots on the bottom right of the image, followed by clicking delete.
Our API access feature allows you to directly connect to our API, so you can leverage the power of expoze.io without having to use our GUI.
A white label application allows you to use the expoze.io platform in all its glory, but using your own branding rather than ours. This can be useful for companies who don’t want to build their own solution on top of our API, but want something out of the box, which still fits their own branding and visual identity.
That’s up to you. All of our beta users receive a free month of the expoze.io Core plan, starting May 20, 2020. All our beta users have received an email to validate their account in order to claim the free month. After this free month, if no plan has been added, your account will be automatically removed. This applies to users who haven’t claimed their free month as well.
Due to the major changes in our platform we will not be migrating existing data currently in our beta platform.
All of our beta users receive a free month of the expoze.io Core plan, starting May 20, 2020. All our beta users have received an email to validate their account in order to claim the free month. After this free month, if no plan has been added, your account will be automatically removed. This applies to users who haven’t claimed their free month as well.
While your username remains the same, we do require you to reset your password. On launch day we sent all of our beta users an invite containing a link to reset their password.
On the email address used you will have received an invitation on launch day. If you are unable to access this email address, please get in touch with us through our chatbot/live chat or through the contact form on our contact page.
Hell yes! As a thank you all expoze.io beta users receive one free month of access to our expoze.io Core plan, which contains eye-tracking analysis for up to 50 images per month. We’re also adding 30 seconds of video analysis normally only available in our Pro plan, to give you a taste of what we can do with video. In addition to the free month, we are also offering a unique deal on the 1-year Pro package, which contains eye-tracking analysis for video (up to 11 minutes) as well as unlimited image processing as a thank you for participating in our beta program.
Don't have a subscription yet? Feel free to get in touch with us using the contact form on our contact page.
Already have an active subscription? Contact our support department through our support page by clicking the button below.
